What pissed me off about the situation is AT&T admitted I didn’t owe them money, I did EVERYTHING WAM asked for, and they STILL continued to call even though there was nothing else I could do other than pay them to leave me alone. Their calls served no purpose at that point other than to harass me into giving them money which they admitted (hence the point of disputing) I may not owe.

Also, when they called back later (after I told them off for calling me after I disputes the charges) they said it was the first time they called, and they had no record of calling me. They had no problem the times before telling me how many times they’d called me prior. They’re either incompetent or con artists.

Flipside, I get that you work for WAM or some other collection agency, but lets face facts. Most people hate you because you DO harass those who are innocent and guilty, regardless of the facts. You don’t simply don’t care, so why should we care about hurting your feelings?

By the way- fun fact, my new favorite word is “actionable.”

1. WAM is a 60000 employee multi BILLION dollar company. They are not some sweaty guy in a basement trying to trick you.

2. If they are calling you, the following things will NOT stop the calls. Hanging up as soon as they identify themselves, yelling at them. stating you dont work and hanging up. screaming, whining, crying, cussing and lying.

3. If you are going to cry harrassement and whine that they are collecting “bogus” debts keep a few things in mind. Look up what harrassing means for a collection agency. 2 calls a day? not harrassment. thats called due diligence.

For once in your self focused lives take a moment to think about this from the collection agencies side. let us say an average collection agent talks to 100 people a day, of which 10 stay on the phone long enough to talk. of that 10 every single one is crying that htey are broke, have no money its not real its a dispute they are disabled, they cant pay cause their mother died, there father died, they died, there cat died and a billion other lies.

In a given month there is maybe 1 legitimate dispute out of the hundreds of claims. What do you expect the collection agencies to do? take veryones word for it? just trust that everyone on the phone is being honest with them? people lie folks, they cheat and many do anything they can to not pay their debts.

Collection agencies are responisble for collecting the money that paves your roads, pays your teachers. covers unemployement and medicaid. WAM itself collects no less then 4 seperate state tax contracts and 2 federal government collection contracts.

Stop being so juvenile and assuming that some big bad collection man is out to get you and understand that that collection agent that you call asshat spends 8 hours a day working with people who threaten him. swear at him. curse hinm. cry at him. lie to him. call him every racial epitath you can think off. imagine being a 20 year old college kid being called a the wrost racist comments you can. Get cussed out for 6 hours straight and tell me youre going to be a super customer service guy.

Collection agents are normal people doing a job. What do you want? you want the 750000 in the collection industry to lose their jobs?

You want the BILLIONS of dollars of federal money brought in via collection agencies to dry up?

Get real people, if a corporate collection agency with government contracts is calling you saying you owe them money. you either A. owe them money or B. need to understand that when you deal with 14 MILLION accounts like WAM does, theres mistakes made.

It isnt hatefulness. It isnt maliciousness, it isnt spite its human freaking error. I get so tired of self righteous pricks who think that just because I happen to work as a collection agent that makes it okay to call me whatever you want.

We have what might be the hardest job in the world I can think of, and 99 percent of the time if we sound pissed, its probably because weve had a rough day.

Yall need to get off your high horses and take a look at things from the other side of the coin.

Oh and before you all go off on how many complaints are online about a colelction agency, use your thinkign caps. People GATE collection agencies. There are whole websites dedicated to howt oscrew them over. Of course people are going to complain and most of the ones who complain are the same ones who should be paying their debt.

So here is the BIG SECRET on how to get good service from your colelction agency.

1. stop treating them like dirt, if they call you at work talk to them politely and give them an alternate number and then ANSWER IT.

2. if you cant pay dont lie and dont give us a sob story (I assure you weve all heard worse then whatever youre saying. Ive spoke toa women was was currently watching her dead husband get gurneyed out. you are better off then some trust me)

3. IF you cant pay thats fine. say that. and lastly

4. STAY IN CONTACT be an adult, set upa plan to touch base 1 time ever 2 weeks to track changes.

Do that and I promise you you will not only get the best collection agents, cause they will fight to call you. but you will earn the respect of the person on the other end of the phone and that person is actually trained in things that might help you…